Last updated: [09-12-2025]

This Privacy Policy describes how ALELOA (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website aleloa.co.uk (“Site”). This Policy applies to all users, including visitors, customers, and anyone who interacts with our services.

Please read this Privacy Policy carefully.

1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. When updated, the “Last updated” date will be revised accordingly. Continued use of our Site indicates your acceptance of these changes.

2. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

This includes, but is not limited to:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by payment providers)

• Order details

• Customer service communications

You may choose not to provide certain information, but this may prevent you from using specific features.

B. Information Collected Automatically

When you visit our Site, we automatically collect certain types of data, including:

• Device information

• IP address

• Browser type

• Pages viewed

• Time spent on pages

• Cookies and similar tracking technologies

This data helps us improve our Site performance and user experience.

C. Information from Third Parties

We may receive information about you from:

• Shopify, our e-commerce platform

• Payment processors (for fraud prevention and secure payment handling)

• Analytics providers

• Advertising partners

All third-party data is processed in accordance with this Privacy Policy.

3. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Provide customer support

• Improve and optimize our Site

• Communicate order updates and notifications

• Send marketing communications (if consented)

• Detect and prevent fraudulent activity

• Comply with legal obligations

We may also use aggregated, non-identifiable data for analytics purposes.

4. Cookies

Our Site uses cookies to:

• Enable essential website functionality

• Analyze traffic and user behavior

• Improve user experience

• Support marketing and advertising activities

You may adjust your browser settings to refuse cookies, but some features of the Site may not function properly.

5. How We Share Your Information

We may share your information with:

• Shopify (hosting & order processing)

• Payment processors

• Fulfillment partners

• Customer support tools

• Marketing and advertising partners

• Legal authorities if required

We do not sell your personal information.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal requirements

• Resolve disputes

• Maintain accurate business records

You may request deletion of your data at any time (subject to legal exceptions).

7. Your Rights (UK & International Customers)

Depending on your location, you may have the following rights:

• Right to access your personal data

• Right to correct inaccurate information

• Right to request deletion

• Right to restrict processing

• Right to data portability

• Right to opt-out of marketing communications

• Right to withdraw consent

To exercise your rights, contact us at:
📧 support@aleloa.co.uk

8. Security

We implement appropriate technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. International Transfers

As a global business, your information may be transferred outside your home country.
We ensure appropriate safeguards are in place for international data transfers.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 16.
We do not knowingly collect children’s personal data.
If you believe a child has provided information, contact us to remove it.

11. Contact Us

For questions or data requests:

Luno Logistics LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
📧 support@aleloa.co.uk
📞 +1 838 205 1800